When people ask me what the key to our success has been with SportClips, I usually start with one phrase: trust the process.

It’s tempting to jump into a franchise thinking you’ll reinvent the wheel or that your personal flair will be the game-changer. But over the last 15 years, I’ve learned that what really matters is honoring the model you bought into. There’s wisdom in the system — and when paired with strong operations and great people, the results speak for themselves.

We’ve grown from one store to 19 because we trusted the playbook, remained teachable, and focused on doing the small things really well. And that’s my advice to anyone stepping into the franchise world: build your team, stay organized, ask questions, and never stop learning.